Items must be in the same condition they were sent. Please message us when a return is being initiated and state the reason for return. No returns are allowed on bullion or bullion-related items. (An item is considered "bullion" if it sells within 15% of melt value). No returns are allowed on items shipped outside the USA. Refunds not accepted if paid more than 20 days after the item close date. We will refund the final value of the item less the shipping and handling charges.