Descriptions
We deal in a wide variety of used merchandise. So, we are very frequently less knowledgeable about the items that we are selling than our customers are. To help correctly identify the items in an auction, we will include a description of any markings on them that appear to be meaningful. We will describe any specific defects that we have found. We will provide the results of any research that we did into the item's value. The pictures in the auction are of the item(s) that will ship, so if the pictures provide more detail than we have in the auction title and description, then the pictures are correct.
Domestic Shipping
Shipping within the USA and to Pureto Rico will be exclusively through UPS ground.
Feedback
We post positive feedback after we have completely shipped the order. We expect our customers to be free and candid in leaving feedback about the transaction at their leisure. We will not solicit or dispute feedback. We will reply to feedback that we receive if we think that further explanation is necessary.
International Shipping
Shipments to countries other than the USA and Puerto Rico will be either through the US Postal Service priority mail or through UPS depending upon the size and weight of the package. The shipment will be insured against loss/damage for the amount of the winning bid. The customs declaration will be for merchandise and the amount declared will be the amount of the winning bid.
Novices
We are very tolerant of our customers who are new to shopping on-line. If your eBay feedback score is five (5) or less, we will not give you a Non-Paying Bidder strike as long as the winning bid is less than $50.
Payments
Payment must be in US dollars. We accept PayPal, MasterCard, VISA, money orders and cashiers' checks.
We do not accept personal checks. If we receive a personal check in the mail, we will mail it back to the customer (at the address printed on the check, or at the return address on the envelope, or at the address provided in the auction site) and file a Non-Paying Bidder dispute immediately.
We trust our customers to pay for auctions they have won, which is why we allow thirty (30) days for payment to be completed. During that time, we will email payment reminders every seven days. On day 28, we will file a Non-Paying Bidder dispute. If we receive payment while the dispute is open, we will close it, ship the item and leave positive feedback. If we have not received payment within thirteen (13) days from the dispute, then we will close it and give a Non-Paying Bidder strike.
Questions
Questions about items will be forwarded to our store where the item is located. It may take a few days for a response, so please ask early.
Returns And Refunds - Domestic And International
We think that basically good people in an honest and open environment, who treat each other as they would like to be treated, can work out returns and refunds. We've structured our return policy to be fair all around. If we make an error, then we will make it good if you let us know about it quickly.
Inspection Period
In order to be eligible for any refund, we must hear from you within three days of the date of delivery of the merchandise for items shipped via UPS. For items shipped via the US Postal Service, we must hear from you within twenty days of posting.
Our Refund Offer
If the item differs substantially from how we described it, then we will offer you either a full refund (we will need the item back at our expense for domestic shipments and at your expense for international shipments) and/or a partial refund (you keep the item).
If the item is as we described it, and you want to send it back anyway at your expense, then we will offer to refund you eighty-five percent of the purchase price.
If the item was damaged during shipment, we will offer a full refund. It may or may not be necessary to return the item to us, depending upon the extent of damage and insurance requirements of the carrier.
Sending The Item Back To Us
Any item that you send back to us must have a Return Merchandise Authorization (RMA) number. The RMA number (and the address to send the item back to) will be provided in our refund offer. In order to issue a refund, we must receive the item within fourteen days of issuing the RMA number for domestic shipments and withing 34 days of issuing the RMA number for international shipments.
Sending The Money
We issue refunds by check only.
Time Line
We will complete the refund within thirty days from first hearing of the problem for items that were shipped domestically. For item shipped internationally, we will complete the refund within 50 days from first hearing of the problem. This allows for a few days of emailing, time for the item to be returned to us if necessary, and time for us to get the check mailed.
Shipping And Handling - Domestic And International
Since we cannot personally hand items to our on-line customers, we must rely on a shipper to deliver them. We want one that is fast and reliable and that can provide as much information as possible about the delivery. We and our customer must be able to track the shipment. The shipment must be insured against loss and/or damage. The item must be packaged so that it can survive bumps during the journey. And we must know when our customer received it (a signature will be required for items with a winning bid of or more than $250.00).
Most of our auctions use dynamic shipping. Some use flat-rate shipping. Some use freight. Flat-rate and freight shipping and handling fees will be specified in the auction description.
For auctions that us dynamic shipping, a link to a shipping calculator will be included within the auction description so that potential buyers can determine what shipping and handling will be. The final amount is calculated when the buyer checks out and usually does not differ from estimated amounts by more than a few cents. Freight, insurance and handling are all included in the amount show by the shipping calculator.
We use UPS ground for shipments within the United States--including Alaska, Hawaii and Puerto Rico. We use the US Postal Service and UPS for shipments to other countries. For customs, the declared value of a shipment will be the amount of the winning bid.We will not ship to post office boxes within the US because UPS will not delivery to them.
We must receive payment in full for the item before we will ship it. Once we receive payment, we ship items in the most prompt manner possible. At First National pawn, your complete satisfaction is our goal, and we will do everything possible to ensure that your purchase arrives quickly and undamaged.
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